Job Description
Join our award-winning customer service team in Wichita! Global Solutions Inc. is seeking passionate entry-level professionals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer comprehensive training, career advancement opportunities, and a collaborative work environment. No experience necessary—just a drive to help others and grow your career!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries using CRM tools and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics (CSAT, FCR, AHT) while maintaining quality
- Participate in ongoing training to master company products/services
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience (entry-level welcome)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with customer-first mindset
- Proficiency in Microsoft Office and CRM systems
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure