Job Description
Join our dynamic team as a Local Customer Service Representative in Wichita, KS! We're seeking passionate individuals to deliver exceptional support to our community-based clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference. Immediate start available for motivated professionals ready to excel in a fast-paced setting.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with local customers
- Resolve inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with customer-first mindset