Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Louisville, KY. If you are a people person who thrives on helping others and are eager to start a career with paid training, this is the perfect opportunity for you. We offer a competitive salary, comprehensive benefits, and a supportive environment where you can grow professionally.
Why Join Us?
- Full-Time Hours: Stable schedule with opportunities for overtime.
- Paid Training: No experience needed; we provide top-notch training to get you certified.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) options available.
We are committed to delivering exceptional service and are seeking individuals who embody our core values of integrity, empathy, and excellence.
Responsibilities
- Handle Inquiries: Manage incoming customer calls and emails with a focus on resolving issues efficiently and professionally.
- Problem Resolution: Listen actively to customer concerns and provide accurate solutions or escalate complex issues to the appropriate supervisor.
- Process Orders: Accurately process customer orders, returns, and exchanges using our CRM software.
- Information Sharing: Maintain a deep understanding of our products and services to answer questions confidently.
- Record Keeping: Document all customer interactions, feedback, and transactions in the company database.
- Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus, but not required for candidates willing to learn.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Attitude: Positive, patient, and able to remain calm under pressure.
- Reliability: Consistent attendance and punctuality are essential.