Job Description
Join our dynamic team as a Customer Service Representative in Jacksonville, FL and enjoy the security of weekly pay! We're seeking empathetic professionals with a passion for helping others. No prior experience required—comprehensive paid training provided to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Key Benefits: Weekly direct deposit, paid training, health/dental/vision insurance, 401(k) matching, and career advancement opportunities. Why Apply? We invest in our people with industry-leading training programs and reward performance with competitive compensation. Start your career journey with a company that values growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process transactions, returns, and account updates using CRM systems
- Document interactions and maintain detailed case histories
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Continuously update product knowledge through ongoing training
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong verbal/written communication skills
- Proficiency in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Basic typing skills (30+ WPM)
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening