Job Description
Join Philadelphia's top-rated customer service team! Innovate Solutions Group is seeking passionate individuals to deliver exceptional support experiences. We provide comprehensive paid training to set you up for success in a dynamic, rewarding environment. Enjoy competitive pay, growth opportunities, and a supportive team culture focused on your development.
What We Offer:
- Full paid training program (4 weeks)
- Comprehensive health benefits
- Performance-based bonuses
- Clear career advancement path
- Flexible schedule options
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Collaborate with team to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR)
- Identify process improvement opportunities
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows/Office software
- Ability to type 35+ WPM
- Reliable transportation to downtown office
- Positive attitude under pressure