Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support to our growing client base. This immediate-start opportunity offers flexible hours and a supportive environment where your communication skills shine.
As the first point of contact, you'll resolve inquiries, process transactions, and maintain customer satisfaction records. Our comprehensive training ensures you hit the ground running while developing valuable career skills. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Process orders, returns, and payment transactions accurately
- Document interactions and update customer records in CRM systems
- Collaborate with teams to resolve complex escalations
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Passion for helping others and positive attitude