Job Description
Join our award-winning customer service team in Sacramento and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities with a company that values your growth.
Why you'll love working with us:
- Immediate start date with paid training
- Health, dental, and vision insurance
- Tuition reimbursement and career advancement paths
- Modern downtown Sacramento office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication skills in English
- Ability to navigate multiple systems simultaneously
- Problem-solving mindset with conflict resolution expertise
- Flexible schedule availability including weekends
- High school diploma or equivalent