Job Description
Join our award-winning call center team in Philadelphia! We're urgently hiring motivated individuals for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily with professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team leads to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) with multi-tasking ability
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication in English
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Positive attitude and resilience under pressure