Job Description
Join our award-winning customer experience team as a remote Customer Service Representative for Nexus Solutions Group. Based in Boston but operating fully remotely, you'll be the voice of our brand, delivering exceptional support to clients across the nation. We offer competitive compensation, comprehensive benefits, and a flexible home office setup to empower your success.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within SLA targets
- Document interactions and update CRM systems with detailed case notes
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference solutions
- Maintain customer satisfaction scores above 95%
- Participate in weekly training sessions on new products/processes
Qualifications
- 3+ years of customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication with neutral accent
- Strong conflict resolution and de-escalation skills
- Ability to multitask across digital channels
- High-speed home internet and quiet workspace