Job Description
Join our award-winning customer service team and launch your career with paid training and competitive benefits! We're seeking dedicated Night Shift Customer Service Representatives in San Antonio, TX to deliver exceptional support to our global clients. This role offers comprehensive paid training, career advancement opportunities, and a collaborative night shift environment. No prior experience required – we'll equip you with the tools to succeed!
What We Offer:
- Competitive hourly pay ($18-$22) plus performance bonuses
- Full paid training program (2 weeks)
- Comprehensive health benefits (Day 1 eligibility)
- 401(k) with company match
- Tuition reimbursement program
- Free parking and shift differential
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics and customer satisfaction targets
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level welcome)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM software
- Typing speed of 40+ WPM
- Spanish bilingual proficiency highly valued