Job Description
Join our dynamic team as a Customer Service Representative and become the voice of excellence for our clients! We're seeking passionate individuals to deliver exceptional support experiences immediately. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in sunny Tampa. If you thrive in fast-paced settings and love helping others, this is your perfect career move!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and established protocols
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex problems
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays
- Passion for delivering outstanding customer experiences