Job Description
Join Coastal Connect Solutions and become the voice of our valued customers! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences in our fast-paced Virginia Beach headquarters. Enjoy weekly pay, comprehensive benefits, and immediate start opportunities in a dynamic team environment. No weekends required!
As a key member of our support team, you'll handle inbound inquiries, resolve complex issues, and build lasting customer relationships. We provide industry-leading training and career advancement pathways for motivated professionals. Ready to make an impact? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate records in CRM systems
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvements to enhance customer experience
- Support product knowledge initiatives and training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Type 45+ WPM with strong computer navigation abilities
- Ability to work flexible shifts including evenings
- Positive attitude and problem-solving mindset
- Reliable transportation to Virginia Beach location