Job Description
Join our award-winning customer service team as a Local Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional support to our Georgia-based clients. No prior experience is required – we provide comprehensive training to launch your career in customer service. Enjoy a competitive salary, flexible scheduling, and immediate start opportunities. If you're passionate about helping others and thrive in dynamic environments, apply today!
Responsibilities
- Handle inbound/outbound calls and emails from Georgia-based customers
- Resolve product inquiries, billing issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics for response time and resolution
- Provide personalized support to enhance customer satisfaction
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent (GED accepted)
- No experience required – training provided
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environments
- Empathy and patience when handling customer concerns
- Reliable internet connection for remote work flexibility
- Must be authorized to work in the United States