Job Description
Join our award-winning customer experience team in Nashville! We're seeking a passionate Customer Service Representative to deliver exceptional support to our growing client base. As a key member of our support hub, you'll become the voice of our brand while enjoying competitive compensation, comprehensive benefits, and a vibrant downtown workplace culture.
Our ideal candidate thrives in fast-paced environments and possesses natural problem-solving abilities. You'll handle inbound inquiries via phone and digital channels while building lasting customer relationships. This immediate-start opportunity offers clear growth pathways into senior support and team leadership roles.
Responsibilities
- Resolve customer inquiries across phone, email, and chat channels with first-contact resolution excellence
- Document interactions accurately in Salesforce CRM while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer experience and drive revenue
- Contribute to process improvement initiatives through customer feedback analysis
- Maintain 95%+ customer satisfaction score and 25+ calls/hour productivity target
Qualifications
- Minimum 1 year customer service experience in B2B or SaaS environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce experience preferred)
- Ability to navigate multiple systems simultaneously with 40 WPM typing
- Strong conflict resolution skills with emotional intelligence
- Flexible availability including evenings and weekends (rotating schedule)
- High school diploma or equivalent; college degree preferred