Job Description
Are you a dedicated professional looking for a role that starts immediately? We are currently hiring for a Night Shift Customer Service Representative to join our team in Charlotte, North Carolina. In this pivotal role, you will serve as the primary point of contact for our clients, providing exceptional support during off-hours to ensure seamless operations.
At Apex Support Solutions, we value passion, reliability, and clear communication. If you are ready to kickstart your career or advance your skills in a fast-paced environment, this is the perfect opportunity for you. We offer a competitive benefits package and a culture that supports your growth.
Responsibilities
- Handle a high volume of inbound and outbound calls and emails during the night shift.
- Resolve customer inquiries with a focus on empathy, accuracy, and efficiency.
- Document all customer interactions and account updates in our CRM system.
- Identify trends in customer issues and relay them to the day-shift team.
- Escalate complex technical or billing issues to senior management promptly.
- Maintain a professional demeanor and adhere to all company service level agreements.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call centers, or retail is preferred.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Proficient in using computers and navigating software applications.