Job Description
Join our dynamic team at Delta Support Solutions as a Customer Service Representative in vibrant New Orleans! We're seeking passionate individuals to deliver exceptional customer experiences while driving our mission of excellence. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a supportive work environment designed for growth. If you thrive in fast-paced settings and possess strong communication skills, this is your chance to make a tangible impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Proactively identify opportunities to enhance customer journeys
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends