Job Description
Join GlobalConnect Solutions as a Customer Service Representative and launch your career in a dynamic, supportive environment! We're seeking passionate individuals to deliver exceptional customer experiences while receiving comprehensive paid training. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in Minneapolis's thriving business district.
What We Offer:
- Full-time position with paid training (4 weeks)
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training and development programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude with customer-first mindset
- Passing background/drug screen required