Job Description
Join our award-winning customer support team as a Local Customer Service Representative! No experience is required – we provide comprehensive training to launch your career in customer service. We're hosting exclusive hiring events in New York and Texas for motivated individuals ready to grow with us. Enjoy competitive pay, benefits, and a supportive team environment.
What We Offer:
- Free paid training program
- Health, dental, and vision benefits
- Career advancement opportunities
- Flexible scheduling options
- Employee discounts
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote options
- Flexible availability including evenings/weekends
- Positive attitude and teamwork orientation