Job Description
Join our award-winning team in Cleveland! We're urgently hiring passionate Customer Service Representatives for our upcoming hiring event. This is your chance to launch a rewarding career with industry-leading benefits and growth opportunities.
As a Customer Service Representative, you'll be the face of our brand, delivering exceptional support to clients across multiple channels. We offer comprehensive training, flexible scheduling, and a dynamic team environment where your voice matters. If you thrive in fast-paced settings and excel at problem-solving, this is the perfect role for you.
Why Join Us?
• Competitive hourly pay + performance bonuses
• Comprehensive health benefits (Day 1!)
• Paid training and career development programs
• Modern downtown Cleveland workspace
• Employee referral incentives
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain compliance standards
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for average handle time and first-contact resolution
- Contribute to process improvement initiatives through team feedback
- Maintain product knowledge through continuous learning modules
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional communication skills with clear phone presence
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent (college degree preferred)
- Flexibility to work evenings/weekends during peak seasons
- Positive attitude and resilience in high-stress situations