Job Description
Join our award-winning support team in Jacksonville, FL! We're urgently hiring passionate Customer Service Representatives with paid training to deliver exceptional experiences. This full-time role offers competitive pay, career growth, and a dynamic team environment. No experience needed—we provide comprehensive training to launch your career in customer success. Apply today and make an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy in high-pressure situations
- Basic computer proficiency with typing speed (30+ WPM)
- Reliable internet connection for remote work components