Job Description
Join our award-winning customer service team in Long Beach! We're hiring passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience? No problem – we provide paid training! Start your career with a company that values growth and community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in compliance with company standards
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient in Windows OS and basic software
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening