Job Description
Join our elite customer service team at ClientFirst Solutions! We're hosting a dynamic hiring event for passionate individuals ready to elevate customer experiences. As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional support through multiple channels. Enjoy a collaborative environment, competitive compensation, and growth opportunities in one of Ohio's thriving tech hubs. Event Date: October 15, 2023 | Location: Columbus Tech Hub
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain thorough knowledge of products/services
- Participate in cross-functional training sessions
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (degree preferred)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Ohio residency required