Job Description
Join our dynamic team as a Customer Service Representative in Oakland, CA! We're offering immediate full-time positions with daily pay and paid training to kickstart your career. Enjoy competitive hourly wages, flexible scheduling, and a supportive environment where your growth is prioritized. Perfect for career changers or those seeking financial flexibility with daily paycheck options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed daily performance metrics (CSAT, FCR, AHT)
- Participate in continuous training programs to enhance skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant training
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and problem-solving mindset