Job Description
Join our award-winning support team at GlobalConnect Solutions! We're hosting a special hiring event for motivated individuals seeking night shift chat support roles in Indianapolis. As a Chat Support Specialist, you'll be the digital face of our brand, providing exceptional customer service through real-time chat interactions. This position offers competitive pay, comprehensive benefits, and opportunities for career advancement. Our night shift schedule (11 PM - 7 AM) includes shift differentials and a collaborative remote-friendly environment. Perfect for night owls and tech-savvy communicators!
Responsibilities
- Deliver fast, accurate, and empathetic customer support via live chat in a 24/7 environment
- Resolve technical inquiries, billing issues, and product questions using knowledge base systems
- Maintain detailed case documentation and escalate complex issues to senior specialists
- Collaborate with cross-functional teams to improve support workflows and documentation
- Meet/exceed performance metrics including CSAT, response time, and resolution rate
- Participate in continuous training on new products and support techniques
- Identify trends in customer issues to contribute to product improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat, email, or call center)
- Exceptional written communication skills with professional tone
- Strong problem-solving abilities and typing speed (60+ WPM)
- Ability to work independently during night shifts in remote setting
- Proficiency with CRM tools (Zendesk, Salesforce, or similar)
- Must pass background check and drug screening
- Reliable internet connection (minimum 20 Mbps) and quiet workspace