Job Description
Join our dynamic team at CapitalConnect Solutions, where we redefine customer excellence in the heart of the DMV! We're seeking passionate individuals to become the voice of our brand, delivering exceptional support to diverse clients across multiple industries. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to make a tangible impact. Immediate start available for motivated professionals ready to elevate our service standards.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex technical issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Maintain detailed knowledge of products/services through continuous training
- Meet/exceed performance metrics including resolution time and satisfaction scores
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or related experience
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Ability to navigate multiple systems simultaneously while multitasking
- Strong problem-solving skills with calm demeanor under pressure
- Availability for flexible shifts including weekends/holidays
- US work authorization and clean background check