Job Description
Join our award-winning customer service team in sunny Jacksonville, Florida! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. This full-time position offers immediate start, competitive compensation, and a dynamic work environment with growth opportunities. Enjoy our modern downtown office, comprehensive benefits package, and team-oriented culture.
At Global Solutions Inc., we pride ourselves on innovation and employee satisfaction. Our Jacksonville hub is a cornerstone of our national operations, offering stability and professional development in a thriving metropolitan area. If you're ready to launch or advance your customer service career with a forward-thinking company, this is your moment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM systems and established protocols
- Process orders, returns, and exchanges while maintaining accuracy standards
- Collaborate with technical teams to escalate complex issues effectively
- Document all interactions in compliance with company policies and regulations
- Contribute to team performance goals through quality metrics and efficiency
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in B2B or B2C environment
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving abilities with customer-centric mindset
- Flexibility to work evenings/weekends during peak seasons
- Passion for technology and continuous learning