Job Description
Join our award-winning customer service team in Nashville! We're seeking passionate individuals to deliver exceptional experiences that build loyalty and drive growth. As a Customer Service Representative, you'll be the voice of our brand—solving inquiries with empathy and professionalism while contributing to our 98% customer satisfaction rate. Our hiring event offers on-the-spot interviews and same-day offers for qualified candidates! Enjoy a supportive culture with comprehensive training, career advancement paths, and competitive benefits including health insurance and 401(k) matching.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve billing, technical, and product issues using CRM tools (Salesforce/Zendesk)
- Document interactions in real-time and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to refine product knowledge
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM software (Salesforce, Zendesk, HubSpot)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced digital/phone environments
- Basic technical troubleshooting knowledge
- Flexible availability including evenings/weekends