Job Description
Join our award-winning customer service team and launch your career without experience required! Apex Support Solutions is seeking passionate individuals to deliver exceptional customer experiences for Fortune 500 clients. We provide comprehensive paid training and a supportive environment where you can grow professionally while making a real impact.
Why You'll Love Working With Us:
- Immediate start with paid training (2 weeks)
- Clear career advancement path to team lead/supervisor
- Comprehensive benefits package (medical/dental/vision)
- Performance-based quarterly bonuses
- Modern downtown Raleigh office with free parking
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues using CRM tools
- Document all interactions in Salesforce with 99% accuracy
- Collaborate with escalation teams for complex resolutions
- Maintain 95% customer satisfaction score (CSAT)
- Participate in weekly coaching sessions for skill development
- Support new product launches during peak seasons
Qualifications
- High school diploma or equivalent (no college required)
- No experience necessary – we train from ground up
- Type 35+ WPM with strong verbal communication
- Ability to navigate multiple software systems simultaneously
- Empathetic problem-solving approach
- Flexible availability for rotating shifts (including weekends)
- U.S. work authorization and clear background check