Job Description
Join our dynamic team at Customer First Solutions as a Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional support experiences to our valued clients. This immediate-start opportunity offers a competitive salary, comprehensive benefits, and a supportive environment where your voice matters. Help us redefine customer service excellence while building a rewarding career in the heart of Oklahoma.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and update CRM systems with accurate information
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve service processes and client satisfaction
- Meet and exceed performance metrics for resolution time and quality
- Contribute to team training initiatives and knowledge base updates
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize effectively under pressure
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a service-oriented mindset
- Flexibility to work occasional evenings/weekends as needed