Job Description
Join our exclusive hiring event for night shift call center agents in San Jose! GlobalConnect Solutions offers premium benefits, career growth opportunities, and a dynamic work environment. As a leader in customer experience, we're seeking motivated individuals ready to thrive during evening hours. Enjoy competitive pay, comprehensive health benefits, and performance bonuses. Don't miss this chance to launch your career with a top-tier employer!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs for call quality and resolution times
- Collaborate with team leads to improve service protocols
- Maintain product knowledge through continuous training
- Support upselling initiatives when appropriate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities