Job Description
Join our dynamic team as a Customer Service Representative in Louisville, KY! We offer competitive weekly pay, comprehensive paid training, and a supportive environment where your growth is our priority. As a key member of our client support team, you'll deliver exceptional service to valued customers while building a rewarding career path with advancement opportunities. Enjoy stability with full-time benefits including health insurance and retirement plans. Apply now to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by researching information and collaborating with support teams
- Document interactions accurately in our CRM system while maintaining data integrity
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Continuously update product knowledge to provide accurate information about services and policies
- Identify opportunities to improve customer experience and contribute to team success
- Adhere to all company protocols and regulatory compliance requirements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a call center or similar environment
- Strong problem-solving skills with ability to multitask in a fast-paced setting
- Excellent verbal/written communication and active listening abilities
- Proficiency with CRM software and MS Office applications
- Positive attitude with resilience when handling challenging customer situations
- Ability to work flexible hours including evenings and weekends as needed
- Must pass background check and drug screening