Job Description
Join our award-winning customer support team in Washington, GA! We're seeking dedicated Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. Full-time positions with competitive benefits package including health insurance, 401k matching, and paid time off. No prior experience required—just a passion for helping others!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet or exceed monthly performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master new products and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience highly valued
- Proficient in Microsoft Office Suite
- Reliable transportation to our Washington, GA office
- Flexibility to work occasional weekends during peak seasons