Job Description
Join our dynamic team as a Customer Service Representative in Kansas City! We're urgently hiring for multiple positions with competitive pay, comprehensive benefits, and growth opportunities. Our hiring event on October 15th offers immediate interviews for qualified candidates. Enjoy a supportive environment with flexible scheduling and performance bonuses. Apply now to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service complaints efficiently
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with high accuracy
- Valid driver's license for occasional off-site meetings