Job Description
Join Detroit's leading customer service team and transform your career! We're seeking dedicated Customer Service Representatives to deliver exceptional experiences with weekly paychecks and comprehensive paid training. No experience? No problem! Our 2-week paid training program equips you with everything needed to succeed. Enjoy competitive hourly rates, flexible scheduling options, and a supportive environment where your growth matters. If you're passionate about helping others and thrive in fast-paced settings, this is your opportunity to launch a rewarding career with immediate income stability.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems and established protocols
- Process orders, returns, and account updates with 99% accuracy
- Collaborate with team leads to escalate complex cases and improve service workflows
- Maintain detailed documentation of interactions in compliance with company standards
- Meet/exceed KPIs for call resolution time (avg. 4-6 min/call) and customer satisfaction scores
- Participate in weekly coaching sessions to refine communication and problem-solving skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Exceptional verbal/written communication skills with neutral dialect
- Proficient in multitasking and navigating digital tools (CRM, ticketing systems)
- Resilience under pressure with ability to de-escalate tense situations
- Detail-oriented with strong organizational skills for documentation
- Flexible availability to work evenings/weekends (rotating shifts)
- Basic computer literacy and typing speed (35+ WPM)
- Positive attitude and commitment to continuous learning