Job Description
Join our dynamic team at Nexa Solutions Inc. and kickstart your career in customer service! We're seeking motivated entry-level professionals to deliver exceptional support experiences. Enjoy comprehensive training, flexible scheduling, and opportunities for rapid advancement in our Houston-based tech hub. No experience required – just your passion for helping others and a drive to succeed. Apply today for immediate start!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product questions using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training programs to develop skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and typing skills (35+ WPM)
- Excellent verbal and written communication abilities
- Strong problem-solving and multitasking aptitude
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with patience and resilience
- Willingness to learn proprietary software systems
- U.S. work authorization and clear background check