Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate individuals to deliver exceptional support experiences. As a full-time Customer Service Representative, you'll be the voice of our brand—solving inquiries, building relationships, and ensuring customer satisfaction. With competitive pay, comprehensive benefits, and immediate start opportunities, this is your chance to grow professionally while making a real impact.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and resolution rates
- Identify process improvements to enhance customer experience
- Maintain detailed knowledge of company products/services
Qualifications
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma; associate degree preferred
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends