Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're seeking energetic Part-Time Call Center Agents to deliver exceptional support experiences across Texas and North Carolina. This flexible role offers immediate start dates and competitive pay with performance bonuses. Enjoy comprehensive training, career advancement opportunities, and a vibrant team culture focused on growth and recognition. Perfect for students, professionals, and those seeking work-life balance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Basic computer proficiency with typing speed 30+ WPM
- Positive attitude and resilience in high-volume environments