Job Description
Join CityConnect Solutions as a Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support experiences with our comprehensive paid training program. Enjoy competitive compensation, career advancement opportunities, and a collaborative team environment dedicated to excellence. Perfect for career changers or recent graduates – no prior experience required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet performance metrics including response times and resolution rates
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Ability to navigate multiple digital platforms simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Flexibility to work evenings/weekends during peak seasons
- Philadelphia residency required (local candidates preferred)