Job Description
Join our award-winning customer service team in Jacksonville! We're seeking energetic professionals to deliver exceptional support experiences. Enjoy flexible scheduling, comprehensive training, and a dynamic team environment. Perfect for students, career changers, or those seeking supplemental income. Immediate openings available with competitive compensation and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and knowledge base resources
- Document interactions accurately in customer service platforms
- Collaborate with team members to escalate complex cases
- Meet performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends