Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking passionate individuals to deliver exceptional support experiences while enjoying comprehensive paid training. No prior experience required – we invest in your growth with a structured onboarding program featuring mentorship and certification opportunities. Enjoy competitive compensation, health benefits, and a vibrant workplace culture in downtown San Diego.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using ticketing systems and knowledge bases
- Document interactions and update customer records in CRM platforms
- Collaborate with technical teams to escalate complex issues
- Maintain service level agreements (SLAs) and quality metrics
- Participate in ongoing training and skill development workshops
Qualifications
- High school diploma or equivalent required
- Excellent verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with Microsoft Office and basic tech tools
- Ability to work flexible shifts (including weekends)
- Previous customer service experience preferred but not required
- Must pass background check and drug screening