Job Description
Join our award-winning customer support team in Jacksonville! We're seeking passionate individuals to deliver exceptional service experiences while building rewarding careers. No prior experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive compensation, flexible scheduling options, and clear pathways for advancement within our growing organization. What we offer: Paid training, health benefits, paid time off, and tuition assistance. Ready to grow? Apply today and start your journey with a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in customer databases
- Meet performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience workflows
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (or transferable skills)
- Strong verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure
- Authorized to work in the United States