Job Description
Join our award-winning customer experience team in Colorado Springs and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our growing client base. As a Customer Service Representative, you'll be the first point of contact, transforming inquiries into opportunities for connection. Enjoy a dynamic, collaborative environment with competitive pay, comprehensive benefits, and immediate start opportunities. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using CRM tools and product knowledge
- Document interactions accurately in our customer database for continuity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional communication skills with clear, articulate speech
- Proficiency in CRM platforms (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in digital and voice channels
- Flexibility to work rotating shifts (8am-6pm)
- Positive attitude with resilience under pressure