Job Description
Immediate Call Center Openings in Oakland! Join our award-winning customer service team and start your career today. We're urgently hiring motivated individuals for high-impact roles with competitive pay and rapid advancement opportunities.
What We Offer:
- Starting pay: $18-24/hour + performance bonuses
- Free parking and transit reimbursement
- Comprehensive training program
- Health/dental/vision benefits after 90 days
- Referral bonuses ($500 per hire)
- Clear career path to supervisor roles
Why Work With Us? As Oakland's fastest-growing customer service provider, we invest in our team's success. Enjoy a modern workspace in downtown Oakland with flexible scheduling options.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with 95%+ customer satisfaction
- Resolve customer inquiries using CRM systems within 10-minute average handle time
- Meet/exceed monthly KPIs for resolution rates and first-call resolution
- Document all interactions accurately in Salesforce database
- Collaborate with team leads to improve service workflows
- Participate in bi-weekly coaching sessions for skill development
- Maintain 99% attendance and punctuality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center/customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce experience ideal)
- Exceptional active listening and de-escalation skills
- Available for flexible shifts (including evenings/weekends)
- Valid CA driver's license for occasional off-site events
- Pass background check and drug screening