Job Description
Join our award-winning customer service team in Philadelphia! We're urgently hiring dedicated representatives to deliver exceptional support experiences. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic tech company. Our state-of-the-art facility in Center City provides a modern, collaborative environment where your voice matters.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score targets
- Participate in weekly product knowledge sessions
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends
- Passion for problem-solving and helping others