Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're seeking motivated Night Shift Call Center Agents in Sacramento to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive pay, and a supportive team environment. This role offers career growth opportunities and benefits including health insurance and retirement plans. No experience necessary—just bring your positive attitude and willingness to learn!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM preferred)
- Flexible schedule availability (nights/weekends)
- Customer service mindset with problem-solving aptitude
- Pass background/drug screening
- Reliable transportation to downtown Sacramento location