Job Description
Join our dynamic customer service team in Minneapolis and make an immediate impact! Global Solutions Inc. is seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive training, and career advancement opportunities. If you thrive in fast-paced environments and excel at problem-solving, this is your chance to start immediately and grow with us.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to maintain service quality standards
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 40+ WPM with high accuracy
- Flexibility to work rotating shifts including evenings/weekends
- Passion for helping others and positive attitude