Job Description
Join our award-winning team as a Customer Service Representative in sunny Long Beach, CA! We're urgently hiring motivated individuals with a passion for customer satisfaction. Enjoy comprehensive paid training, competitive benefits, and a collaborative environment where your growth is prioritized. Help us deliver exceptional service to our diverse client base while advancing your career in a supportive setting.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening