Job Description
Join our award-winning customer service team in Atlanta and become the voice of excellence for our valued clients. We offer comprehensive paid training to launch your career in customer support, with opportunities for growth into leadership roles. Enjoy competitive benefits, a collaborative work environment, and the chance to make a real impact in our community. No prior experience required – we're looking for passionate individuals dedicated to delivering exceptional service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to improve service processes and knowledge sharing
- Meet key performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear, articulate speech
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Atlanta office
- Must pass background check and drug screening