Job Description
Join our award-winning team as a Customer Service Representative and launch your career in tech! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. Enjoy comprehensive training, competitive benefits, and a dynamic work environment. Immediate start available for qualified candidates who excel in communication and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems
- Document interactions accurately in client databases
- Collaborate with technical teams to resolve complex issues
- Meet monthly performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Provide feedback to improve customer experience processes
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Basic computer literacy and typing skills (35+ WPM)
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening