Job Description
Join our award-winning team at Customer Connect Solutions, where we empower professionals with weekly pay and career growth opportunities. We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients in Tampa. Enjoy a modern workspace, comprehensive benefits, and ongoing training designed to accelerate your career.
Responsibilities
- Handle 80+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-call resolution focus
- Document interactions in Salesforce CRM with 98% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed 90% customer satisfaction score targets
- Participate in weekly performance reviews and coaching sessions
- Identify process improvement opportunities for service efficiency
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- High school diploma or equivalent (college degree preferred)
- Passion for continuous learning and self-improvement